We ran contextual interviews and kept hearing the same gap: people understood, in general terms that they should be budgeting but the tools they had didn't match the way they thought about money.
"Very time consuming."
"Very inflexible with categories."
"Limited knowledge and topic is intimidating."
One answer summed up the risk we were designing against:
"Very interested, but know I'll give up about a couple days in."
Through this, we learnt that a budgeting app doesn't fail because people don't want to budget, but fails when it's harder to keep up than the spreadsheet it was meant to replace.